Hello, how can we help you?

Advice and answers from the PakFactory Team
  • Order
Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise and guide you to through fixing these errors as best as we can.

If your order has not been submitted to mass production yet, you can contact your Product Specialist to make changes on your order.

All artwork and order specification changes must occur before you approve the final proof for your order.
 
​If a change or cancellation is requested after the final proof approval, we may be able to pull the order from production if we are notified immediately. More complex changes will be subject to additional fees.
For any updates on your order, contact your Product Specialist or contact our general helpline.
If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist. 
 
However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations can be made.
Upon the approval of your final proof, please be aware that changing the design may not be possible, as your order might have already progressed to the mass production stage.
 
However, we understand that there may be situations where immediate design modifications are required. In such cases, we kindly request you to promptly notify your designated Product Specialist. While we cannot guarantee the ability to halt production, our team will make every effort to accommodate your request by intervening at the earliest possible stage to facilitate the submission of a revised design.
 
Please note that any necessary adjustments to the production process, including restarting it, may result in additional charges that will be accurately reflected in your order.
Certainly! If you have not yet given your final approval for the proof and would like to modify the quantity of your order, we recommend contacting your designated Product Specialist immediately.
 
Upon receiving your request, our Product Specialist will promptly reassess your initial quotation and provide you with a revised quotation based on your desired changes.
Expedited orders may be accommodated depending on seasonal demand and packaging capacity. We recommend consulting with our Product Specialist to ascertain our current availability for rush orders.
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a dedicated Product Specialist will be pleased to provide further assistance.
 
The process of getting your packaging made differs from project to project due to individual needs.
While the steps differ from project to project, our typical process consists of the following stages:
  1. Packaging Consultation (Determine Project Requirements)
  2. Quotation
  3. Structural & Artwork Design Preparation
  4. Sampling & Prototyping
  5. Pre-press
  6. Mass Production
  7. Shipping & Fulfillment
For more detailed information on our process or what it would be like to work with us, contact our Product Specialist.
The duration required to fulfill an order is contingent upon the complexity and scope of your specific project, which is determined during your initial packaging consultation with our Product Specialist.
 
Given the unique requirements and specifications of each project, it is challenging for us to provide an exact timeline for the completion of your order from initiation to conclusion.
Indeed, we proudly offer fully customized inserts to complement our comprehensive range of products available on our website.
 
Our inserts are meticulously tailored to meet your specific preferences, thanks to the expertise of our adept Structural Engineering Team. They skillfully craft inserts that impeccably accommodate your products and packaging requirements.
 
To ensure precise fitment of your products onto the inserts, we recommend customers either send their physical products to our head office or provide a 3D CAD file of the product. This enables our skilled structural engineers to design inserts that are precisely tailored to your product’s size, shape, and specifications.
 
Head office address:
 
600 Alden Road, Suite 204
Markham, Ontario
Canada, L3R 0E7

We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.

Our MOQs (minimum order quantity) is based on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are set for the benefit of our customers to help save on costs, it is not recommended to go below our MOQs listed below.

Product
Minimum Order Quantity
Folding Carton Boxes
1,000 units
Corrugated Boxes
500 units
Rigid Boxes
500 boxes
Paper Bags
1,000 bags
Stand-up Pouches
5,000 pouches
Kraft Pouches
5,000 pouches
Floor Displays
100 displays
Cardboard Inserts
1,000 inserts
Molded Pulp Inserts
10,000 inserts
Cup Sleeves
500 sleeves
Labels & Stickers
1,000 labels
Kraft Paper Mailers
10,000 mailers
Poly Mailers
10,000 mailers
Bubble Mailers
10,000 mailers
Packing Tape
500 rolls
Tissue Paper
10,000 sheets
  • Pricing & Turnaround
What is the turnaround time on my order?

Our current production times are an  estimated average of 10 – 30 business days depending on packaging type, order size, and the time of the year. Having greater customization with more additional processes on your custom packaging generally yields slightly longer production times.

Important considerations:
  1. Shipping time is not included in the listed turnaround times. ( see our shipping times).
  2. Large orders may require a longer production time (especially rigid boxes).
  3. Production turnaround starts when your final proof has been approved and submitted.
 
General turnaround times:
 
Product
Turnaround Time
Folding Carton
15 – 20 business days
Corrugated
15 – 20 business days
Rigid
25 – 30 business days
Inserts
15 – 20 business days
Floor Displays
25 – 30 business days
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders.
Here are some of the choices that may affect the price of your packaging:
  1. Size (larger packaging requires more sheets of material to be used)
  2. Quantity (ordering higher quantities will net you a lower cost per unit)
  3. Material (premium materials will cost more)
  4. Additional processes (additional processes require extra work)
  5. Finish (premium finishes will cost more)
We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage. 
No – the price of your packaging is not affected by the number of colors you use if you are printing with CMYK, so use every color of the rainbow if you’d like!
 
However, if your artwork requires PMS (PANTONE® Matching System) colors, additional charges will apply for each PMS color you choose to use.
Rush orders may be available depending on seasonality and packaging capacities. Speak to one of our Product Specialists to check for our current availability.
 
  • Shipping
Unfortunately, at this time, we cannot ship to P.O. boxes.
 
You don’t have to choose which shipping to use when working with PakFactory!
 
Our dedicated product specialists will help manage and plan your entire shipping & logistic strategy to help you save on costs while getting your packaging to your doorstep on time!
 
However, if you’re still interested in which shipping method to choose, here’s a general breakdown of our shipping options:

Type of Shipping
Average Shipping Time
Air Shipping (International Manufacturing)
7 business days
Sea Shipping (International Manufacturing)
30 business days
Ground Shipping (Domestic Manufacturing)
7 business days
If your order has not been shipped out yet, you can contact your designated Product Specialist, and they’ll be happy to update the shipping method for the order.
 
Our product specialists will provide you with new quotes for the updated shipping methods and ensure your order is up to date on our system.
Yes – All of our products are available to be shipped both locally and internationally – with limited restrictions.
It depends. If all items can be manufactured at a single manufacturing facility, your items will be eligible to be shipped together in one shipment. In the case of multiple types of packaging that cannot be fulfilled within a single manufacturing facility, your items may have to be shipped separately.

We ship from several production facilities across North America (USA and Canada) and Asia.

Depending on your initial consultation with our product specialists, strategic manufacturing and brand specifications will help determine where your orders will be manufactured and shipped from.

Yes – As part of our project management, your Product Specialist will update you whenever there are any changes to your order.
 
When your mass production is complete, you will get a notification that your order is ready to be shipped. You will additionally receive another notification that your order has been picked up and shipped.
Unfortunately, we currently do not have a centralized location for customers to collect their boxes personally.
 
Our packaging is manufactured at facilities locally and internationally and shipped directly to our customers from our facilities.
We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage. 
Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival.

Special rigid box structures may need to be shipped in their constructed form as they can’t be flattened due to the nature of the box style.

We aim to package all of our products accordingly and with care to ensure your packaging can withstand the potentially harsh elements of travel and handling.
All of our products are available for shipping both locally (North America) and internationally.
 
Depending on the manufacturing facility’s location and delivery address, your government may require you to pay taxes or import fees/duties on your order. As part of our service, PakFactory will help manage your entire logistics including any import process for a hassle-free experience.
We most definitely can!
 
Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our Logistics Team to help schedule and organize your shipments.
We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination.
 
With several shipping methods available, shipping is generally not included in your quote unless stated explicitly during your consultation stage. We can provide more accurate shipping estimates upon request.
  • Guides & How to's
Choosing the best material for your packaging can sometimes be difficult! Don’t worry! During your consultation stage with our product specialists, we will help determine the best material for your product even if you have already chosen a material when submitting your quote request.
 
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8″ – 1/4″ to each dimension to give a little bit of wiggle room to your product!
 
For optimal printing results, please refer to the artwork submission guidelines outlined in the link below. All artwork must be set up as CMYK for print with a 1/8″ bleed. All fonts must be outlined to prevent being replaced by a default font, and all links must be embedded within the artwork. All images must be at least 300 ppi for optimal printing. We do not make corrections or alterations to customer artwork. It is the customer’s responsibility to ensure that artwork submission guidelines have been properly followed. You may choose to proceed to production in disregard of these guidelines at your own risk.

To correctly place your artwork on the dieline we provided you, we recommend you to stop by our comprehensive artwork & design guideline.

If you still require assistance after going through our guidelines, you can alternatively contact your designated sales representative to request some additional help.

When you receive your custom dieline, there are some guidelines and recommendations to follow to ensure your packaging prints out crisp, clean, and aligned.

Failing to follow these guidelines and recommendations will potentially result in misprinting your packaging, which can involve delays in your overall production and increased costs.
  1. Visit our general artwork guide for all products.
  2. Visit our artwork guide for digital corrugated boxes

In print, the colours of the CMYK space consist of four colours applied separately. Small-sized elements can be printed out of focus. Large elements give the best results.It’s crucial that the minimum height of the text is 8 points. Otherwise, it might not be possible to read.

  • Payments & Invoices
We are pleased to inform you that we accept a variety of payment methods to facilitate your transactions. We honor all major debit and credit cards issued in North America, including but not limited to:
  1. Mastercard
  2. Visa
  3. American Express (Amex)
  4. Discover
  5. PayPal
For transactions exceeding $5,000 USD, we also accommodate payments via bank/wire transfers and cheques to provide additional convenience.

The customer means. Don’t use the API anymore. Change to all custom filling

Unfortunately, we must receive full payment into our system before we can begin your mass production.
 
In some circumstances, split payments can be arranged with your product specialist when ordering large volume orders that require the orders to be split into batches; however, payments must still be made for each batch before it can move into production.
Yes – in some circumstances, credit terms/split payments can be arranged with your product specialist when ordering large volume orders.
We currently only accept USD and CAD (Canadian customers only) for all orders. International customers will automatically be quoted for USD.
  • Complaints & Refunds
If you’re having an issue with your custom packaging, you may contact your Product Specialist.
 
Please email your Product Specialist with the following information:
  1. Order #
  2. A detailed description of the issue
  3. High-resolution picture of the issue – the more information we have, the better
Under normal circumstances, refunds are not provided on orders due to the nature of custom packaging.
 
In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in a replacement, refund, or credit.
 
The customer must notify PakFactory within 5 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product. PakFactory determines that a product is a defective product if it has a structural or printing error from manufacturing (improper construction, cutting, or finish) other than the following:
  1. cracking which occurs when creased in printed areas as a result of over-expansion with paperboard material (can occur due to the nature of paperboard)
  2. minor cracking along creased areas for non-laminated cardstock (this is normal)
  3. cracking, bends, or scratches produced as a result of mishandling or shipping
  4. variance in specifications including styles, dimensions, materials, print options, print layouts, finishing, that is within 2.5%
  5. variance in color and density (including between any proofs and final product)

We’re very sorry to hear that your boxes have arrived damaged. While we do our very best to package and protect your boxes for shipping, sometimes things can happen that are beyond our control.

If the items you have received appear to be damaged, please contact your Product Specialist. We will review your request and help solve your issue as soon as possible.
 
Please email your Product Specialist with the following information:
  1. Order #
  2. A detailed description of the damaged product(s)
  3. High-resolution picture of the damage – the more information we have, the better
Unfortunately, we do not accept returns for the orders we have delivered. Because our business is 100% custom work, we cannot offer returns or exchanges once an order is printed unless the product is deemed defective.
  • Products & Services
Unfortunately, we currently do not offer free samples of your packaging.
At PakFactory, we care a lot about sustainability and what’s in store in the future as more businesses move towards a much greener footprint. Because of this ongoing trend in the market, we are always challenging ourselves and sourcing new eco-friendly packaging and options for our customers to choose from!
 
The majority of our paperboard/cardboard materials contain recycled content and are fully recyclable!
We sure can! White ink is extremely great when printing on any of our kraft packaging!

PakFactory offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.

Here are the lines of packaging we currently offer:  

  • Folding Carton
  • Corrugated
  • Rigid
  • Bags
  • Displays
  • Inserts
  • Labels & Stickers
  • General Knowledge

Yes, we certainly do!

Other than the box styles we carry in our library, you may request a completely custom structure. Our team of professional structural engineers can make just about anything!

To get started on your totally custom box structure, fill out our Quote Request form and attach any reference photos to help us get a better picture of what you are looking for. After submitting your quote request, our Product Specialists will reach out to you for further assistance.
For boxes made of paperboard or corrugated material, we recommend the following storage environments:
  1. Store it in a dry and cool area. (Humidity can cause boxes to be damp and moldy due to the porous nature of paper)
  2. Away from direct light or any place with direct sunlight. (Light can cause ink to break molecularly, causing inks to appear to be washed out)
  3. Kept on clean and dry surfaces away from any water source
  4. Store horizontally to avoid bends or creases
We always provide flat lay and 3D digital proofs to you for approval before moving forward to mass production. By using the 3D digital proof, you would be able to get a general idea of exactly what your packaging will look like after printing and assembly.
 
If you are ordering a large volume order and are unsure of how the finished product would look like, we suggest requesting a production-grade sample of your packaging to ensure that your packaging is exactly the way you want it before moving to mass production.
Not exactly – The colors on your screen may vary from the printed packaging you receive.
 
This is mainly caused by the different color spaces used for displays/monitors and printers. Displays/monitors utilize the RGB color space while printers operate using CMYK color space. Additionally, printing on different substrates can also cause color variance as well. (Printing on kraft vs. white paper)
 
To get the exact color, you are looking for, we recommend requesting a production-grade sample to validate the color before moving forward to mass production. 
When designing your artwork, always use the highest resolution images you can. The higher the resolution image you use, the higher quality your print will be!
 
When using .JPG, .PNG, .TIFF images, ensure that your image quality is at least 200 DPI. However, 300 DPI would produce the best results.
 
Every order will receive a final artwork proof that displays the final layout. If your images do not meet our recommended threshold of 200 DPI, your Product Specialist will inform you.
 
If you’re still unsure if your artwork will be printed high-quality, we recommend requesting a production-grade sample before moving forward to mass production.

When you have successfully transferred your artwork onto your custom dieline template (.AI or .PDF), you can send your files via email to your Product Specialist for our Pre-press Team to review.

Our Pre-press Team will review your artwork thoroughly for any concerns and will send you a 2D proof outlining any errors they may find. Unfortunately, PakFactory is not subject to fixing these errors for you. However, we are more than happy to help guide you through the fixes.
Once you have decided to work with PakFactory on your custom packaging project, our structural designers will begin to create the custom dieline based on your specifications.
 
Once your dieline is completed, your Product Specialist will send you your custom dieline!

Our sales representatives are available from Monday – Friday @ 9:00am – 6:30pm EST.

 
  1. Call our toll-free line at +1-888-622-2819
  2. Speak to us through our live chat
  3. Send an email to quote@pakfactory.com
Our headquarters are located in Toronto, Canada. However we manufacture, ship and offer our services internationally. 
 
Our manufacturing facilities are located across North America, Europe and Asia.
Pre-press is the stage (or process) in which digital files are prepared for the printing press. Pre-press turnaround times typically vary depending on the complexity of the project.
It can take as fast as several hours or as long as several days.
 
Please contact your Product Specialist to discuss more accurate pre-press time frames for your project.
We have four prototyping options available for our customers;
  1. Digital 3D mockups (included with your free proof)
  2. Plain (unprinted) prototypes
  3. Digital-printed prototypes
  4. Production-grade prototypes
 
At our current state, we are not able to provide accurate pricing for our prototypes due to each customer’s customizations (type of packaging, size, print, and additional processes).  In order to get pricing on our prototypes and samples, we recommend reaching out to our Product Specialist .
Unfortunately, we do not offer color matching services at this time and cannot guarantee the color appearance between on-screens and the final print result.
 
However, we recommend that all customers go through with our production-grade sample service, which allows you to get a printed physical prototype to check for color output and sizing.
You sure can! We are able to print on one-side (inside or outside) or both sides (inside & outside) of your packaging.
 
Just specify in your quotation that you need double-sided printing. Our product specialist will help you with the rest!
Digital Print
 
Digital printed packaging is created using a digital printer to print directly on the material, similar to how a desktop inkjet printer would print on paper (but on a larger scale).
  1. Lower print quality than offset printing.
  2. It does not require an additional tooling fee, making it more affordable for smaller quantity orders.
 
Offset Print
 
Offset printing uses metal plates to layer color in succession, offering superior image quality and greater cost-efficiency for larger volume production runs.
  1. Highest print quality.
  2. Recommended for high quantity orders due to additional tooling/setup fee
PMS refers to the Pantone Matching System, which is a standardized color matching system that ensures color accuracy to a physical color swatch.
 
PMS colors are coded through a numbering system (also known as Pantone Colors). These colors are widely used in packaging, print, fashion, graphics, and interior design when brands require a specific color output.
 
When opting for PMS Colors, keep in mind that additional fees apply.

Ultimate cardboard presentation box solution

Multi-packaging capabilities for beauty collections

Packaging your entire cosmetics line ranging from lipsticks to skincare isn’t easy and can be pretty tedious when it involves multiple sizes and packaging. Have us simplify this process with our multi-packaging specification management to bring your cosmetic collections to life easily.

 
Start customizing

Luxury cosmetic packaging with premium options

With the cosmetic industry becoming more competitive, ensuring your packaging stands out from the rest is essential! Luckily, we provide the most premium library of options for you to achieve the competitive edge you need to catch the eye of your consumers!

Eco-friendly packaging for earth-friendly cosmetics

Pair your earth-friendly cosmetic products with eco-friendly and sustainable packaging to complete your brand’s green initiative! We carry a multitude of sustainable packaging styles to help further support the brands leading to a more sustainable world!

Become retail qualified with professional designs

Have some trouble getting approved into retail stores due to requirements? Get your packaging professionally designed by our engineers and artwork designers who work side by side to understand your brand to eventually get you on the shelves of some of the biggest retailers!

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